![]() ![]() For states imposing sales or use taxes, a purchase is subject to use tax unless it is specifically exempt from taxation. Carleton does not collect sales or use taxes in all states. A card is charged in full at the time an order is placed.Ĭarleton charges sales tax for product shipped into Florida and California unless a valid Exemption Certificate is provided. Items must include the original packaging and accessories.Ĭ accepts Visa, MasterCard, American Express and Discover. Products must be new, unused, unaltered and uninstalled, no cut or clipped wires, no contact with water and no writing on the shipping carton. Additional instructions will then be provided.ĭamaged items instructed to be returned must arrive back to in the condition they were received. Be prepared to provide photos of the damaged product if requested. If at the time of delivery product itself appears to be significantly damaged the order may be refused.Ĭontact Customer Service at or 1-56 within 24 hours of receipt. Customers that sign for delivery and do not notate "damage" assume responsibility if merchandise is damaged. If a carton has visible damage or there is any reason for concern with the packaging or product condition, "product damaged" must be written on the face of the delivery receipt. Customers must inspect the delivery carton for visible damage. Large package deliveries require a signature for the merchandise. Items must include the original packaging and accessories. No cut or clipped wires, no contact with water and no writing on the shipping carton. Products must be new, unused, unaltered and uninstalled. UPS and FedEx that arrive damaged, contact Customer Service at 1-56 within 72 hours of receipt.Ĭustomer participation is needed. The item specific return policy applies to any cancellation request that cannot be executed.įor small package deliveries e.g. Custom and built-to-order items are not eligible for cancellation. ![]() Provided an order has been cancelled credit will be issued to the original form of payment. To request an order be cancelled contact Customer Service at 1-56. Cancellations are not executed until confirms an order has not been processed or shipped. After placing an order refer to confirmation or shipping update e-mails. Prior to placing an order, please refer to the product detail page for the item specific cancellation policy. Orders may be cancelled prior to processing or shipment some exceptions apply. All returns must be submitted within thirty (30) days of receipt of order.Custom and built-to-order items are not eligible for return.There will be no returns on Wallpapers and Cut Fabric Yardage. ![]() Notification will be provided at the time of ordering if an item is not eligible for return.
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